Select 'Fetch Issue report' from Manage Session drop menu.Navigate to Live Management page under Process Management.Is used when erasure control is set to 'Management Console' on Blancco Drive Eraser. Click ' Save' to save the report on a USB stick, or click ' Send' to send the issue report to Blancco Management Console.Write a problem description to the 'Problem description' field.It is recommended to use the default issue report name, but it is fine to add more details to the file name (for example if you are sending more than one issue report).Select the USB memory device from the 'Select media' list.Click the Report issue button, or press F3 for Blancco Drive Eraser 7, F2 for Blancco Drive Eraser 6.Connect a USB memory stick to the computer.It is recommended that the issue report file should be zipped before adding it as an attachment. When contacting Technical Support, it is important to include the Blancco Drive Eraser issue report in the contact ticket. If you are having a problem with the Blancco Drive Eraser, and the most common troubleshooting tips and user manual instructionsdo not seem to help, it is time to contact Blancco's Technical Support team. This comment entry makes it possible to quickly tell the difference between a normal report, an issue report and a crash report. If the issue report file is opened, for example with some text editor software, the following comment line will be shown: 'issue'.

The issue report file is encrypted and it can only be opened by Blancco personnel. The issue report file's default name is in the following format: 'YYYYMMDD_HHMMSS_issue_report.ir. Blancco Drive Eraser issue report is a detailed report that contains additional system information and log files which can be used to understand and reproduce a problem that has occurred with Blancco Drive Eraser.

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